Terms & Conditions

SnapEzee provides software-assisted tools that allow users to capture or upload photographs; select a country, document type or custom dimensions; receive positioning and quality guidance; perform automated background, crop, lighting, colour and sizing operations; receive technical checks; purchase and download processed files; save eligible photographs to an account; and, in activated service areas, order printed photographs for delivery.

SnapEzee is an independent commercial service. We are not a government department, passport office, immigration authority, embassy, consulate, licensing body, legal adviser or immigration adviser, and we are not endorsed by any such organization unless we expressly state a verified partnership.

You must be at least 18 years old and legally capable of entering a contract to create an account or purchase the Service. If local law requires a higher age, that higher age applies.

You must provide accurate and current account information, safeguard your password and promptly notify us of suspected unauthorized access. You are responsible for activity conducted through your account unless applicable law provides otherwise. We may require reasonable verification before granting access to an account, photograph or privacy request.

We may permit guest use. Guest access may provide shorter download and retention periods and fewer recovery options than an account.

You may upload or capture a photograph only if you are the person shown or have that person’s informed permission and legal authority to do so. For a child or person unable to provide meaningful consent, you must be their parent, legal guardian or otherwise legally authorized representative.

You represent that the photograph and your instructions do not violate privacy, publicity, intellectual-property or other rights. We may request proof of authority or delete content where authorization is doubtful. Child photographs will not be used for advertising or AI-model training without a separate, legally valid authorization.

As between you and SnapEzee, you retain the rights you hold in your original photograph. You grant SnapEzee a limited, worldwide, non-exclusive licence to host, copy, transmit, analyze, modify, crop, resize, enhance, create processed versions of, deliver and, if ordered, print the photograph solely to provide, secure, support and legally administer the Service.

This licence ends when the relevant information is deleted under our retention practices, except for copies temporarily remaining in secured backups or retained where required by law, necessary to resolve a dispute, or necessary to prevent fraud or abuse.

The Service may automatically detect a face; locate facial landmarks; assess head position, pose, expression, eye visibility, lighting, sharpness, obstruction and background; remove or replace backgrounds; crop and resize; make limited technical adjustments; generate validation scores; and recommend a retake.

Automated checks are estimates based on configured rules. They are not identity authentication, legal advice, an official inspection or a decision by an issuing authority. Unless expressly stated for a particular order, no human expert reviews the photograph.

We do not use customer photographs to train general-purpose or third-party AI models unless we first obtain separate, explicit and optional consent.

Government and organizational photo rules vary by country, document, applicant, application channel and date. A preset’s availability does not mean that the relevant authority permits self-taken, remotely taken, digitally edited, background-replaced, AI-processed, home-printed or electronically submitted photographs.

You are responsible for selecting the correct document and application route, consulting the issuing authority’s current instructions, determining whether the Service is permitted, inspecting the output and submitting the correct file or print. SnapEzee may provide links or summaries for convenience, but those materials are informational and may become outdated.

Some authorities require an in-person commercial photographer, original unaltered image, physical studio certification, signature, stamp, date, studio address, digital code or specified printing process. SnapEzee does not represent that its standard digital service satisfies those requirements.

We aim to prepare photographs accurately according to the technical settings and requirements configured for the selected document. However, we do not guarantee that any government, embassy, consulate, immigration authority, passport office, licensing body, educational institution, employer or other recipient will accept a photograph.

Labels such as “checks completed,” “technical checks passed,” “prepared to selected dimensions” or similar statements mean only that the photograph passed SnapEzee’s configured technical checks. They do not mean “government approved,” “guaranteed compliant” or “guaranteed acceptance.” The recipient retains sole discretion.

To the extent permitted by law, SnapEzee is not responsible for an application refusal or delay, lost appointment, missed trip, replacement application, government fee, professional-photographer expense or other loss resulting from a recipient’s decision. Nothing in this clause excludes rights or liability that cannot lawfully be excluded.

Where we know that published requirements restrict self-taken or digitally processed photographs, we may display a document-specific warning and require affirmative acknowledgement. You must read and accept that warning before proceeding. Your ability to continue does not constitute our recommendation that you use the output for that application.

Canada passport example: Current Canadian passport instructions may require both physical and digital passport photos to be taken in person by a commercial photographer and may prohibit alterations, including AI tools, background changes, cropping or technical enhancements. A self-taken or processed SnapEzee image may therefore be unsuitable for a Canadian passport application. You must verify the rules applicable to your application route. This example is not exhaustive and requirements may change.

We may restrict, relabel, suspend or remove a document preset when requirements are unclear or change.

You agree to provide accurate selections and information; use a recent, truthful photograph; follow capture instructions; obtain all necessary permissions; review the final output; maintain your own downloaded copy; comply with applicable laws; and avoid representing a SnapEzee assessment as government approval.

You are responsible for the device, camera, lighting, internet connection, printer and third-party application process you choose to use.

You must not use the Service for impersonation, identity theft, forged or deceptive documents, unlawful surveillance, non-consensual facial analysis, exploitation of children, harassment, fraud, infringement, malicious code, security circumvention, scraping, excessive automation, reverse engineering where prohibited, payment abuse or any unlawful purpose.

You must not upload content that is unlawful, threatening, abusive, sexually exploitative, privacy-invasive or owned by another person without permission. We may block processing, preserve evidence where legally required, suspend accounts, cancel orders or report suspected illegality to competent authorities.

Preset specifications are provided for convenience and may contain errors or become outdated. A custom-size tool applies the dimensions you enter and does not assess whether those dimensions are suitable for any document. You are responsible for units, resolution, aspect ratio and recipient requirements.

We may update specifications without notice where needed to reflect newly available information. Updates do not retroactively guarantee earlier outputs.

An order is submitted when you complete checkout and we confirm acceptance. Prices, currency, taxes, delivery charges and discounts displayed at checkout govern that order, subject to correction of an obvious error before fulfilment. If we cannot honour an erroneous price, we will notify you and cancel and refund the affected payment where required.

Your bank or payment provider may charge conversion, card or international fees. Promotional codes may have eligibility, expiry, product and geographic restrictions and may be withdrawn prospectively.

Payments are processed by Stripe. We generally receive a payment token and limited transaction information rather than complete card details. You authorize the applicable charge, tax and disclosed fee. We may use lawful fraud-prevention measures and may delay or cancel suspicious transactions.

If a payment is reversed, disputed or charged back without valid basis after delivery, we may suspend the associated account and contest the reversal using relevant transaction records.

A digital order is delivered when the purchased file is made available through the Service, account, download page or designated email. You receive a non-exclusive, perpetual licence to use the delivered output for your personal lawful purposes, subject to third-party and authority requirements.

Supported file formats, resolution and availability period will be shown in the product description or account. You should promptly download and securely back up the file. We do not promise indefinite storage or re-download unless explicitly included with the purchase.

Except where required by law or expressly stated at checkout, completed digital orders are final once processing begins or the file is made available. Government or recipient rejection, by itself, does not create an automatic refund right because SnapEzee does not guarantee acceptance.

Contact hello@snapezee.com within 30 days if the file was not delivered, is corrupted, materially differs from the selected paid dimensions, reflects a confirmed processing fault, or you were charged more than once. Depending on the circumstances and applicable law, we may reprocess, replace, correct or refund the affected order.

We may offer a complimentary retake or correction as a customer-service measure. Doing so does not create an acceptance guarantee. Nothing in this section limits mandatory consumer cancellation, quality, refund or chargeback rights.

If you choose to save a photograph, it may remain available until you delete it, close the account or the applicable retention period expires. Draft, abandoned, failed and guest-session photographs may be deleted sooner. Displayed retention information forms part of this section.

Deletion from active systems may not immediately remove encrypted backup copies, which will be isolated and deleted or overwritten according to our backup cycle unless law requires retention.

This section applies only where printed fulfilment is offered. Availability is determined by delivery location and may change. Before purchase we will identify the product quantity, finish, price, estimated delivery, address requirements and available delivery methods.

Delivery dates are estimates unless expressly guaranteed. You are responsible for a complete and accurate address and for collecting or receiving the shipment. Separate partner terms may apply where disclosed, but SnapEzee remains responsible to the extent required by applicable consumer law.

Report materially damaged, missing or incorrect prints within 30 days with reasonable evidence. Cancellation may be unavailable once printing begins. We will state the applicable reprint, replacement and refund remedy before launch in each physical market.

Printing a file does not convert a self-taken or digitally altered photograph into a photograph taken by a commercial photographer, nor does it satisfy any required photographer certification, stamp, signature or studio-address rule unless the specific service expressly and truthfully includes it.

The Service may depend on app stores, payment providers, cloud hosting, AI/image processors, maps, email, SMS, analytics, customer support, printing, courier and other providers. Their services may be governed by separate terms. We are not responsible for an independent third party’s service beyond the extent required by law, but we remain accountable for our own processing and processor relationships as described in the Privacy Policy.

SnapEzee and its licensors own the Service, software, designs, databases, text, graphics, trademarks, logos and the Ezee mascot, excluding user content. No right is granted except the limited right to use the Service under these Terms.

If you submit feedback, you grant us a worldwide, perpetual, royalty-free licence to use it without identifying you or disclosing your confidential information.

We do not guarantee uninterrupted or error-free operation. Camera permissions, device compatibility, network conditions, third-party outages and maintenance may affect the Service. We may modify features, supported countries, document presets or service areas, but will not materially reduce a paid order already accepted without an appropriate remedy.

You may stop using the Service and request account deletion. We may suspend or terminate access for material breach, unlawful conduct, fraud, security risk, abusive chargebacks or danger to users or the Service. Where appropriate, we will provide notice and a reasonable opportunity to appeal.

Termination does not affect accrued payment obligations, completed licences, legal retention, dispute provisions or clauses intended to survive.

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties that may lawfully be disclaimed, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant government acceptance, uninterrupted access, exact processing time or that every issue will be detected.

These exclusions do not apply to an express written commitment for a specific order or to rights that applicable law does not permit us to exclude.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or lost profits, revenue, opportunity, travel, application fees or data, arising from the Service.

Subject to rights and liabilities that cannot be limited, SnapEzee’s aggregate liability arising from an affected order will not exceed the greater of (a) the amount you paid SnapEzee for that order and (b) USD 30. This limitation does not apply where prohibited, including liability arising from fraud, wilful misconduct or other non-excludable matters.

To the extent permitted by law, you will indemnify SnapEzee against third-party claims arising from your unlawful use of the Service, infringement of another person’s rights, unauthorized photograph upload, fraud or material breach of these Terms. This obligation does not cover losses caused by SnapEzee’s own breach, negligence or unlawful conduct.

Please first contact hello@snapezee.com with the order number and a description of the problem. We will attempt to resolve the complaint reasonably. Nothing prevents you from using a regulator, small-claims process or mandatory consumer remedy available to you.

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law rules, except that mandatory consumer rights in your residence may continue to apply. Subject to non-waivable rights, the courts of the United Arab Emirates will have jurisdiction.

We may update these Terms to reflect legal, security, operational or product changes. We will post the updated version and effective date and provide additional notice where required. Material changes will apply prospectively unless law permits otherwise. Continued use after the effective date constitutes acceptance where legally valid.

If a provision is unenforceable, it will be limited or severed to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. You may not transfer your agreement without consent; we may transfer it in connection with a lawful reorganization, financing or sale, subject to the Privacy Policy and applicable law.

These Terms, the Privacy Policy, checkout disclosures and any product-specific terms constitute the entire agreement regarding the Service. In a conflict, a specific checkout commitment for an accepted order prevails over these general Terms for that order.

Questions about these Terms: hello@snapezee.com

Customer support: hello@snapezee.com

Postal address: DSO-THUB-G-D-FLEX-G039, Dubai Silicon Oasis, Dubai, United Arab Emirates.